Problem
West Edmonton Mall needed an accurate method to individually bill their tenants for their utility consumption. They wanted to steer away from manual billing methods, such as hiring electricians to physically read individual meters. The potential new system also must be able to integrate with their existing property management software.
Process
QMC delivered a metering solution that seamlessly integrated with their current property management system so West Edmonton Mall ownership felt confident in the solution. It allowed for an all-in-one bill for tenants, including their electricity, water, and/or gas usage. In addition, the total cost of the solution was a deciding factor. QMC also specified a power line carrier system that would allow the new meters to tap into, and use, existing power lines for electricity.
Outcome
West Edmonton Mall was able to digitize their tenant billing system, as well as removing variables such as incorrect meter reads, staff delay, and bill resolution. QMC’s web-based software MeterConnex was also able to integrate with their existing accounting software, allowing for seamless data transfer.
“QMC brought us a solution that was customized for our cost recovery and tenant billing needs. QMC gave us a solution that was electronic; no more Excel spreadsheets, no more site staff reading the end reads incorrectly, and no more delays due to staff having more important duties. The beneficial aspect is all our readings could be read electronically and billings could be integrated with our existing accounting software. Ownership has realized the importance of the investment and with accurate information the recovery dollar certainly has risen.”
Shauna Cuddahy (Senior Accountant)
West Edmonton Mall
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